Thank you for shopping with Footprint Supplies. We strive to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below:
1. Processing & Shipping Times
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
- Shipping times vary depending on your location and selected shipping method. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- Overnight Shipping: 1-2 business days
- Delays may occur due to high order volume, carrier delays, or unforeseen circumstances beyond our control.
2. Shipping Rates & Carriers
- Shipping rates are calculated at checkout based on order weight, destination, and chosen shipping method.
- We partner with reputable carriers such as [USPS, UPS, FedEx, DHL] to ensure safe and timely deliveries.
- Free shipping may be available on orders over a specified amount. Please check our promotions or announcements for details.
3. International Shipping
- We currently offer international shipping to select countries.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Delivery times for international orders vary based on location and customs processing.
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number on our website or the carrier’s website.
5. Address Accuracy & Undeliverable Packages
- Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.
6. Lost, Stolen, or Damaged Packages
- Footprint Supplies is not responsible for lost, stolen, or damaged packages once they leave our warehouse.
- If you experience an issue with your shipment, please contact the carrier directly. However, we will assist in filing a claim when possible.
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging.
7. Shipping Restrictions
- Some products may be restricted for shipping to certain locations due to legal regulations or carrier limitations.
- We do not ship to P.O. boxes for certain shipping methods. Please provide a physical address where applicable.
8. Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Live Chat: Available on our website during business hours
Thank you for choosing Footprint Supplies. We appreciate your business and look forward to serving you!