At Footprint Supplies, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!
Returns & Exchanges
- You may return or exchange eligible items within 30 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items, such as final sale items, gift cards, and perishable goods, are non-returnable.
How to Initiate a Return
- Contact Us – Email our support team at [your email] with your order number and reason for return.
- Return Authorization – Once approved, we will provide instructions for shipping your item back.
- Ship the Item – Securely package the item and ship it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- If you need a different size, color, or item, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.
For any questions, feel free to reach out to our customer support at [your contact email/phone].
Thank you for shopping with Footprint Supplies!